The Difference
Fast, warm, and brand-true automation that actually converts.
BENNETT DIGITAL DEFENSE
Nova · AI automation & security for lean teams
INTRODUCING NOVA
YOUR FRONT LINE ON AUTOPILOT.
YOUR CONTROL, UNTOUCHED.
Nova is your on-brand intake + booking operator that never clocks out… greeting visitors, answering in real time, qualifying leads, and routing clean next steps without leaking leads or trust.
- An AI operator that talks like your brand, keeps context, and stays consistent across your whole site… not just one chat bubble.
- Built for appointment-based and service businesses… clinics, brokerages, firms, and lean teams that can’t afford to miss a serious lead.
- Security, routing, and audit logs baked in so you can see every decision Nova makes… and tighten it over time.
Most builds start with one live flow and one high-leverage lane… then we expand once you see how many leads you were losing to silence and sloppy follow-up.
WHAT NOVA DOES
INTAKE & TRIAGE
One brain for every channel — forms, voicemail, text, and DMs roll into a single intake lane instead of ten half-open inboxes.
FOLLOW-THROUGH
Booked, escalated, or closed. Nova nudges, confirms, and summarizes so your team only touches the conversations that deserve a human.
SECURITY & LOGS
Least-privilege access, encrypted flows, and audit trails that show owners exactly what Nova saw and what it did.
WHO IT’S FOR
SERVICE TEAMS WHO CAN’T AFFORD TO DROP THE BALL.
If missed calls, slow replies, or messy hand-offs cost you money or trust… Nova is built to stand in that gap and keep the right conversations moving.
Multi-clinic healthcare
Real estate brokerages
Law firm intake teams
High-touch local services
CLINICS & PRACTICES
From voicemail backlog to clean calendars — without sloppy hand-offs.
GROWTH BROKERAGES
Speed-to-lead that still feels human… fewer cold inboxes, more serious buyers.
LAW FIRM INTAKE
Qualify fast, protect attorney time, and keep sensitive details locked down.
NOT ANOTHER CHATGPT BUBBLE
NOVA OPERATES LIKE A TEAM-MEMBER, NOT A TOY BOT.
Most chatbots
- Live in one chat bubble and vanish when the page closes.
- Sound off-brand, break on nuance, and can’t see your full workflow.
- No real notion of “priority,” “fit,” or “escalate this now.”
- Little to no logging on why it answered the way it did.
Nova
- Sits between your channels and systems as the first-line operator.
- Follows your playbook… pricing rules, edge-cases, and brand voice.
- Understands intent, risk, and urgency… then books, escalates, or closes the loop.
- Every decision is logged so owners can review, refine, and coach.
Use ChatGPT to write. Use Nova as your AI operator that runs the front line…
wired into your stack, trained on your playbook, and smart enough to follow up without
turning into spam.
MEET YOUR NOVAS
DIFFERENT TIERS. SAME ENGINE UNDERNEATH.
Whether you just need a sharp AI receptionist or a full multi-lane front line, each Nova tier shows up as a reliable virtual teammate. The difference is under the hood… we wire your workflows, security, and follow-through first, then give it a face later if you want one.
NOVA BASIC
Foundation intake + booking for one core workflow.
- Runs one primary lane (web form, SMS, or DMs).
- FAQs, qualification, booking prompts, and clean hand-off summaries.
- Perfect to prove ROI before expanding channels and automation depth.
NOVA PRO
Multi-channel operator with deeper routing.
- Multi-channel intake across web, text, and social.
- Deeper qualification, tagging, and escalation rules for teams.
- Two-way CRM updates and cleaner reporting for owners.
NOVA ELITE
Full custom workflows + advanced security.
- Specialized lanes for intake, follow-up, reactivation, and support.
- Custom logic, deeper integrations, and higher-stakes guardrails.
- Audit-ready logging and tighter controls for serious teams.
HOW IT WORKS
ONE LIVE FLOW… THEN TURN THE DIAL.
1
MAP YOUR FRONT LINE
We map how leads reach you today… what breaks, what stalls, and what can’t go wrong.
2
LAUNCH ONE FLOW
We deploy Nova on your highest-leverage lane with guardrails, logging, and a human back-stop.
3
SCALE WHAT WORKS
Once the first lane is solid, we add channels, automations, and integrations without breaking the system.
RESULTS YOU CAN PUT IN A REPORT
Built to win the “whoever responds first wins” window on new leads.
Reminders + reschedules that feel helpful… not spammy.
Faster replies and cleaner hand-offs for serious buyers.
Audit-friendly records of what Nova saw, what it did, and where humans stepped in.
The strongest version of Nova is the one that knows your world… your offers, your schedule, and the lines you won’t cross with customers. If you’re ready to see what that looks like in your business, we’ll map your first live flow together.
Prefer to start by email? Reach out at luke@bennettdigitaldefense.com.