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FEATURES

THE ENGINE THAT MAKES YOUR FRONT LINE FEEL HUMAN.

Nova is the system behind your on-brand operator… the brain that listens, thinks, and responds like a trained team member instead of a random script. It sits between your channels and your tools, so it isn’t just “talking”… it’s actually doing the work.

  • Tier 2: plug-and-play Nova operator that matches your brand.
  • Tier 3: fully customizable flows with your tone, your workflows, and human-sounding voice if needed.
  • Same secure engine under every tier… tuned for your rules, risk, and revenue goals.

FROM FIRST TOUCH TO HAND-OFF

UNIFIED INBOX, NO DROPPED BALLS.

Web forms, SMS, DMs, and basic email inquiries roll into one intake layer so the same brain sees the full picture instead of ten disconnected threads. Every “Hey, I had a question…” lands in one place with context.

Single intake brain Cross-channel memory Owner-friendly audit view

YOUR RULES, NOT OURS

YOUR PRICING, EDGE-CASES, AND RED FLAGS — HARD-CODED.

Nova doesn’t guess. We bake in your offers, “never say this” lines, red-flag behaviors, and escalation logic so it behaves like a trained operator, not a generic chatbot. When a conversation hits a line you define — legal, clinical, financial, or high-risk — Nova hands off instead of improvising.

Guardrails & escalation Brand-true language Owner-reviewable logs

ALWAYS-ON, NEVER ANNOYING

24/7 RESPONSE — WITHOUT THE BLASTS.

Nova replies fast, but never as a blind blast to your entire list. Every follow-up is tied to a real conversation with context and consent. It remembers who showed interest, who no-showed, and who needs a nudge… then follows up like a thoughtful human, not a bulk sender.

Consent-aware outreach No spray-and-pray Human-tone sequences

UNDER THE HOOD

BUILT LIKE A FRONT LINE, NOT A TOY.

T2

TIER 2

BRANDED OPERATOR

Plug-and-play Nova with your logo, colors, and tone… ready to greet visitors and route real conversations in days, not months.

T3

TIER 3

FULLY CUSTOM FLOWS

Custom logic, sequences, and voice if you want it. Built to walk people through offers and hand off only when a human is truly needed.

LOG

OBSERVABILITY

EVERY DECISION LOGGED

Conversation trails and decision logs give owners a clean record of what Nova saw, what it did, and where humans stepped in.

SEC

SECURITY

LEAST-PRIVILEGE ACCESS

Nova only sees what it needs. Flows are designed around least-privilege access and redaction so sensitive info doesn’t leak into random tools.

OPS

OPERATIONS

REAL-WORLD HAND-OFFS

Summaries, tags, and next steps routed to the right humans… so your team jumps in at the moment that actually matters.

GROW

EVOLUTION

LEARN & TUNE

We review transcripts with you, tighten the playbook, and expand into new flows once you see what Nova is saving in time and lost revenue.

WHAT THIS ACTUALLY CHANGES.

Nova isn’t about “adding AI”… it’s about protecting the moments where money is made and trust is built… while the system handles the rest.

45s MEDIAN FIRST REPLY

Beat the “first to respond wins” window on new leads… without a human staring at the inbox.

–30% NO-SHOWS

Smart reminders and quick reschedules instead of one-size-fits-all blast campaigns.

2.4× LEAD-TO-SHOWING

Faster response + better qualification = more serious conversations on your calendar.

Want to see Nova wired to your real world… not a demo sandbox? We’ll map one live flow… then show you what it saves in time, dropped leads, and mental load.

Book A Build-Scope Call See How Other Teams Use Nova
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