The Difference
Fast, warm, and brand-true automation that actually converts.
Why Nova
The AI layer that shows up like your best operator.
Nova is not a cute chat bubble. It acts like a trained front desk and ops lead in one… capturing intent, cleaning up the noise, and turning real opportunities into clear next steps for your team.
What Nova Does
A single intake brain for every channel.
Under the hood, Nova listens across web forms, text, and DMs… then runs the same sharp playbook every time so your best follow-through is the default… not the exception.
Capture
Every channel in one place
- Website, text, and social DMs feed into one intake view.
- Late-night and weekend messages stop slipping through the cracks.
- People feel like they reached a real team member… not a script.
Qualify
Context-aware questions
- Uses your language, offers, and rules… not generic bot logic.
- Asks only what it needs to know to move things forward.
- Filters out tire kickers without sounding cold or robotic.
Follow Through
Booked, escalated, or closed
- Books straight into your calendar when the fit is clear.
- Pings the right human with a tight summary when it is not.
- Leaves an audit-friendly record of what was promised.
Tailored To Your World
One engine. Your playbook.
Nova runs on the same core engine across verticals… but the flows, guardrails, and tone are trained for each business so it sounds like your team and respects how you work.
Clinics
New patient questions, insurance details, and visit reasons captured up front with clean handoff into your schedule.
Home Services
Location, urgency, and system details pulled into a structured job ticket before a tech even grabs the keys.
Coaches & Studios
Filters for real intent, positions the right offer, and lands high-fit clients in consult or enrollment slots.
Outcomes, Not Just Chat Logs
Numbers you can put in a report.
Owners bring Nova in when they are done guessing which leads were missed and who followed up. You get one intake layer that protects revenue, time, and reputation.
Real-time answers beat static forms and voicemail-only intake.
New inquiries acknowledged and routed in under a minute.
Reminders and routine check-ins move into automated flows.
A single record of what Nova saw, decided, and handed to your team.
Trust & Safety
Security is built in, not bolted on.
Nova is designed for clinics, brokers, and firms that care about compliance as much as conversion. The rules are clear, the access is scoped, and every move is logged.
How Nova Rolls Out
No black box, no guessing. Nova goes from “idea” to a live, on-brand intake layer… sitting between your customers and your systems.
Read the full rollout story
Why the process works… what gets built… and what you can expect week one.
Read the full rollout story
Why the process works… what gets built… and what you can expect week one.
Nova isn’t “AI on your website”… it’s an operator layer. That means it doesn’t just answer questions… it captures intent, qualifies, routes, and follows through. The goal is simple… fewer missed leads, fewer back-and-forths, and a cleaner handoff to humans.
We start by mapping your real world… offers, pricing rules, service boundaries, edge cases, and the moments your team loses time (or revenue). Then we build playbooks and guardrails so Nova knows what it can say, what it must not say, and when it should escalate.
Once the brain is solid, we connect channels and tools (calendar, CRM, forms, inbox, ticketing) so every conversation lands in one system of record. After that… we launch with oversight, review transcripts, tighten edge cases, and expand flows based on what the data says your customers actually ask.
01 • Map
Deep-Dive Intake
We capture your offers, FAQs, edge cases, tools, and non-negotiables so Nova understands
how your business actually runs… not just what’s on your homepage.
02 • Design
Flows & Guardrails
Together we design the core flows… book, escalate, summarize… and lock in safety rules,
off-limits topics, and when humans must take over.
03 • Connect
Tools & Channels
We plug Nova into your calendar, CRM, ticketing, or inbox and wire up website, SMS, or chat
so everything lands in one intake brain.
04 • Launch
Live With Oversight
Nova goes live under supervision. You can review transcripts, tweak replies, and tighten
edge cases while it handles the bulk of routine conversations.
05 • Evolve
Optimize With Data
Weekly insights show what converts, what stalls, and where to add new flows… so Nova
gets sharper and more profitable over time.
Outcomes & Proof
What teams feel within weeks of going live with Nova.
+28%
Lead-to-Call Conversion
Warm, human-feeling replies reduce drop-off before booking.
46s
Median First Response
Fast matters… without sounding scripted or robotic.
92%
Qualified Handoffs Accepted
Context-rich pass-offs your team actually wants.
3.1×
Estimated ROI
Compounded by fewer no-shows and stronger trust.
“Nova books qualified leads in minutes. Our no-show rate dropped and close rate climbed… without adding headcount.”
Ops Lead, Local Services
See Nova in your world
Two steps… map your flow → watch a live qualification with your brand language.