MEET THE FOUNDER

THE PERSON BEHIND THE AUTOMATION LAYER.

Luke Bennett

Founder, Bennett Digital Defense · Creator of Nova

“Most teams don’t lose customers because their people don’t care… they lose them because nobody sees the message in time. Nova exists to make sure that never happens on your watch.”

  • Background across customer-facing, healthcare, and service environments where dropped communication is expensive.
  • Self-taught operator obsessed with systems, security, and how AI can buy teams their time back without risking trust.
  • Built Nova to behave like a front-line teammate… not a toy chatbot that spits out random text and disappears.
Book A Working Session See Nova In The Real World

Sessions are hands-on: we map your front line, identify where leads or patients fall through, and outline what an Nova deployment would look like for your stack.

WHY NOVA EXISTS

Nova came out of seeing the hidden cost of “we’ll get back to you” across clinics, brokerages, and local firms. Missed calls weren’t just lost revenue… they were anxious patients, buyers who disappeared, and teams burning out trying to catch up at night.

  • Turn chaotic inboxes, texts, and DMs into one controllable front line.
  • Protect your brand voice while still answering fast, 24/7.
  • Give owners a clean audit trail instead of trusting a black-box AI.

HOW WE THINK ABOUT AI

We don’t worship AI and we don’t fear it. We treat it like a sharp assistant sitting between your tools and your team — with guardrails, scopes, and clear orders.

  • Operator-first: we start from your real workflow, not from a prompt.
  • Security-obsessed: least-privilege, logging, and redaction come baked in.
  • Human-backed: every Nova is designed to hand off cleanly to real people when it should.

HOW WE GOT HERE

FRONT LINE EXPERIENCE

Years watching how missed calls, unread messages, and sloppy hand-offs quietly wreck trust in service businesses and healthcare settings.

SYSTEMS & SECURITY

Deep dive into automation, cybersecurity, and AI tooling — pulling the best parts of what big companies use, without the bloat.

NOVA IS BORN

Bennett Digital Defense launches Nova: an automation layer with virtual AI avatars that speaks like your team, protects your data, and never stops watching the front door.

When you work with Bennett Digital Defense, you’re not buying a generic chatbot. You’re working directly with the person who designed Nova to protect real teams from dropped messages and wasted hours.

Prefer to start with a short intro instead of a full session? Reach out at .

Book A Founder Session Back To Nova Overview